Frequently Asked
Questions

Captain Mail is a weekly letter personally addressed to kids and delivered to their mailbox. We will send your child every week a beautiful, educational letter. On the back of each letter is an activity sheet to keep the kids engaged and continue the fun! Each letter also includes a paper-craft 3D toy, along with other surprises to enhance each week's theme which kids will love to play with once they are done reading the letter. Our content is powered by Encyclopedia Britannica Kids and each mailing is crafted by children’s literacy experts.

Furthermore, we strive to help facilitate through Captain Mail an attachment enhancing exercise to encourage healthy (emotional) attachment between children and caregivers rather than simply educating (intellectual) achievement, which comes as a by-product of secure attachment anyway.

‘’Your child will receive an exciting letter from Captain Mail weekly or Bi-weekliy based on your plan selection.

Captain Mail letters are perfect for stimulating kids aged 5-10 years old. We suggest that you do it with your child during the younger years. That way they continue with the tradition on their own in the future.

We currently have three different plans to choose from:
Month to Month - 4 Letters (Billed at $24.95/month) - Cancel anytime
6 Month Plan - 24 Letters (Billed at $119 upfront) - Cancel anytime
6 Month Bi-Weekliy Plan - 12 Letters (Billed at $71 upfront) - Cancel anytime

Younger children will need support with reading the content. However, we suggest you do it with your child at the younger stages so that you can build a special bond and instill a lifetime love of learning. As your child’s reading skills improve, he or she will be excited to read Captain Mail letters alone.

Throughout our development process, we have collaborated closely with a panel of parents and educators who have direct experience working with children in our target age range. We also test our letters directly with children and incorporate their feedback to ensure maximum fun and engagement. All of our written content is provided by our award-winning partner Encyclopedia Britannica Kids.

You can update the address information in your online customer account by logging into your account and doing the following:

1) ​Login to your account Navigate to the 'My Account' page.

2) Enter your updated address and any other relevant information.

3) Click on "Update Info". ​Our Customer Care Team can also update the address for you. Please email us at help@captainmailkids.com and tell us your name, child's name, current address on file and new address. Once we receive this information, we will update the address for the next weekly mailing.

No problem. Just login, go to “Manage My Account” and edit your credit card info before your next monthly payment.

Month-to-Month Captain Mail plans can be canceled anytime through your online account. ​You can cancel a monthly or auto-renewing subscription anytime after the initial prepaid term (6 month) has been completed. Auto-renewing subscriptions (pay every 6 months) can be turned "off" at any time so that after the current prepaid term is complete,

it will not renew. Auto-renewing 6-month subscriptions cannot be canceled. Termed subscriptions (6 month terms) are not eligible for cancellation - these subscriptions will expire after the original term is complete. However, plans can be transferred to another child. If there is no one to assign it to, we can assign it to a child in need.

Yes, you definitely can send a Captain Mail plan to someone as a gift. Just check the 'is this a GIFT' option and fill out the Recipient's name, email address and a personalized gift message.

Once enrolled, your Captain Mail plan will start and you will receive your first letter within 10 business days in the United States and may take longer for our international shipping.

We accept all major credit cards including: Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay credit and debit cards.

Yes, we ship anywhere that the United States Postal Service is available to ship to. Please note that all of our content is in English. Shipping is FREE for all U.S. domestic customers. For international shipping there would be an additional cost of $1.30 per letter.

No, we're sorry but only one coupon code can be applied to each order. Coupon code(s) cannot be combined with any other offers and/or applied retroactively to previously placed orders.

We charge sales tax based on the shipping address for most states. Taxes will be calculated at checkout.

If you have purchased a 6 month weekly or Bi-weekly Captain Mail plan the plan is automatically set to renew at the selected interval. You will receive notification before your plan ends. This way you can opt out of renewing. To check if your plan is set to automatically renew, log into My Account. If you were gifted a plan, we offer renewal plans that allow you to continue receiving new packages for your plan. Please email us at: help@captainmailkids.com for renewal options.

Your Captain Mail plan end date appears in your account. Log in to see when your plan expires.

Captain Mail was founded by a husband and wife team. They wanted to create a fun and engaging way for children to learn new topics and help parents instill the love of learning. Please read our About Us page for more info.

You can contact us via email at: help@captainmailkids.com. We look forward to hearing your feedback and suggestions.

Captain Mail is dedicated to protecting your privacy and safeguarding your information. Therefore, we never share your information with anyone. Please read our Privacy Policy for more information.

No, you will need to assemble the paper craft toy and it should be another fun activity for kids to do. Please note younger kids might need some help assembling the toy.

You can use the following for assembly: clear tape (preferred), standard white glue, a liquid glue stick, or fast drying glue. We recommend super glue only for experienced builders or after a good amount of practice.

No, Captain Mail gift cards do not expire. However, please note that gift cards cannot be exchanged for cash or replaced if lost or stolen.